Please read our polices and procedures prior to booking your rental.

1. A $25 non refundable processing fee is required to book a reservation.  No equipment/services can be removed less than 7 days prior to the date of your event. If any equipment/services is removed, a $50 fee will be assessed for each item removed (this includes last minute cancellations). If you have purchased insurance, the $25 fee is non refundable.  

2. All deliveries are allowed a one hour grace period. When you book the inflatable, please choose the preferred delivery time.  The inflatable will be delivered at that time or within one hour of the time. We will make every effort to have the inflatable setup by your delivery time. Unfortunately, things happen out of our control at times that may cause delays. If this situation occurs, we will call you as soon as possible.  If you have any specific comments for delivery, please include them in the notes when booking the reservation. We will ensure that you receive the appropriate number of hours that you have paid for based on the time we drop off  your inflatable.  

3. Weather Policy: It is the customer's responsibility to be aware of the predicted weather conditions. You have until 5pm the evening before your rental date to cancel due to unfavorable weather predictions/conditions.  After 5pm, you are subject to a fee of $50 per item if you cancel due to weather.  

4. The balance is due the day of delivery prior to setup.  Final payment must be made in cash or via Zelle (  

5. If you rented a concession machine, each machine comes with 50 servings.  If you need additional servings, we can provide them for $30 per 50 servings.  Also, if you have a snocone machine, we do NOT provide ice.  We recommend that you purchase 1 bag of ice per 25 servings.  All other supplies are included. Snocone pumps must be returned with the machine.  If they are not returned, the fee assessed will be $10 per pump.

6. We can set up on grass or concrete only. We do not setup in wet dirt/mud or rocks.  Please call us if you are unsure.

7. All inflatables units MUST be staked in the ground for safety.  If you will be setup on concrete, please let us know so that we can bring sandbags.

8. We will call you 1-2 days prior to your event to confirm your rental, location, and time. On the day of your event, please note that your driver will call when he is in route to you.  We MUST be able to contact you on the day of your delivery.   If you need to cancel due to weather, you must do so by 5pm the day before your delivery.  After 5pm you will be charged $50 for each item on your reservation if you cancel for any reason including weather.

9. Your inflatable setup requires electricity.  Upon our arrival, please have any necessary extension cords or generators ready.  We highly recommend 12 gauge extension cords if you will be using them.  Anything more than 12 gauge may effect the performance of our equipment.  If your inflatable requires more than one blower, it is noted above with the inflatable’s name.  Each blower requires an independent outlet.  We recommend that each blower is on a separate circuit to prevent electrical overload.  Our drivers are not able to troubleshoot electricity.  They also cannot wait if your electricity is not adequate. If our driver has to come back to your location because you are not ready to accept your delivery or if they have to come back to troubleshoot issues onsite, there is a go back fee of $50 that will be required to give the driver when they arrive.  Give our office a call if you have electrical issues during your delivery.

10. If your event will be at a park, please let us know.  You will need to either provide electricity within 10´ of the inflatable or rent a generator which we can provide at an additional cost of $70. You may also need a permit. If you rented a generator from us, we fill up your generator with gas.  We highly recommend for you to have additional gas onsite in case the generator runs out of gas.  If you accept your delivery early, please remember that your gas is being used as long as the generator is running.  If you choose to use the generator for other electronic items, you will consume the gas quicker and will have to refill it at your own cost.  The generators we provide use regular 87 grade gas from any gas station. WE DO NOT GUARANTEE THAT OUR GENERATORS WILL WORK FOR ANY ITEMS OTHER THAN JUMP N' JAM EQUIPMENT.

11. We expect to have your equipment setup and running within your delivery window.  If you will provide your own generator, the generator MUST be onsite at the time of delivery. The following specs are required:  Bounce houses: startup watts is 1840, running watts is 805, startup amps is 16, running amps is 7, 20 amp circuit Combos and bigger: startup watts is 2070 amps, running watts is 1012, startup amps is 18, running amps is 8.8, 22 amp circuit.

12. If you reserved a waterslide, please note that a water hose is required to wet the unit.  We do not provide water hoses.  Please have a water hose available upon our arrival.

13. If you rented a unit with a basketball hoop, the ball will not be provided.  Any 6 inch ball or small is sufficient. 
All equipment should be returned in the same condition that it was delivered or additional cleaning charges of $75 will apply.  There should be no food or drinks inside the inflatable.

14. The customer is in charge of the equipment during the rental.  Jump N' Jam Inflatables is not responsible for injuries occurring to the customer or any other person using the unit.  The equipment should be supervised by adults at all times.

15. All delivery locations are subject to approval.
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