Frequently Asked Questions:

1) If paying with cash, please note that our drivers donĀ“t carry change. Payment is due at the time of set up or you can always pre pay your balance prior to the day of your event by calling our office. All credit card payments must be submitted to our office in person by 5pm the day before your event.

2) All deposits are due when making your reservations. A $25 non refundable processing fee is due when booking your reservation. If you have purchased insurance, your insurance fee is non refundable.

3) If you rented a concession machine, each machine comes with 50 servings. If you need additional servings, we can provide them for $25 per 50 servings. Also, if you have a sno cone machine, we do NOT provide ice. We recommend that you purchase 1 bag of ice per 25 servings. All other supplies are included.

4) We can set up on most surfaces but no rocks of any kind. We also cannot setup on unleveled surfaces. Please call us if you are unsure.

5) All inflatable units MUST be staked in the ground for safety. If you will be setup on the ground, please let us know so that we can bring sandbags.

6) We will call you 1-2 days prior to your event to confirm your rental, location, and time. On the day of your event, please be aware that your driver will call when he is in route to you. We MUST be able to contact you on the day of your delivery. It is the customer's responsibility to be aware of the predicted weather conditions. If you need to cancel due to weather, you must do so by 12pm the day BEFORE your delivery. You will receive a raincheck to be used for a future rental within 12 months. After 12pm the day before your event, you will be charged $50 for each item on your reservation if you cancel for any reason including weather.

7) If your event will be at a park, please tell us when booking and include the address and the name of the park on the reservation. You will need to either provide electricity within 10ft of the inflatable or rent a generator which we can provide at an additional cost.

8) If you rented a generator, we fill it with gas. If you accept your delivery early, please remember that your gas is being used as long as the generator is running. If you choose to use the generator for other electronic items, you will consume the gas quicker and will have to refill it at your own cost. We recommend for you to keep a gas can on hand just in case you need additional gas. The generators we provide uses regular 87 grade gas from any gas station.

9) We expect to have your equipment setup and running within your delivery window. In the event of unforeseen circumstances, please allow the driver a 15 minute grace period for traffic jams, customer delays, etc.

10) If you will provide your own generator, the following specs are required: Bounce houses: startup watts is 1840, running watts is 805, startup amps is 16, running amps is 7, 20 amp circuit Combos and bigger: startup watts is 2070 amps, running watts is 1012, startup amps is 18, running amps is 8.8, 22 amp circuit.

11) If you reserved a waterslide, please note that a water hose is required to wet the unit. We do not provide water hoses. Please have a water hose available upon our arrival.

12) All prices included delivery setup and pickup within 10 miles. If you are outside of a 10 mile radius of Lansing, IL, our reservation system will give you the delivery free during the booking process or our office will contact you and send you an updated confirmation.

13) All equipment should be returned in the same condition that it was delivered or additional cleaning charges may apply. See contract for details.

14) The customer is in charge of the equipment during the rental. Jump N' Jam Inflatables is not responsible for injuries occurring to the customer or any other person using the unit. The equipment should be properly supervised by adults at all times.

We want your event to go as smoothly as possible. Please call if you have any questions. Thanks!
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